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Troubleshooting: My email is on Autopilot but I don't see it in NetSuite yet
Troubleshooting: My email is on Autopilot but I don't see it in NetSuite yet

Outlook NextGen | Learn how to check the logs if eamils are not syncing to NetSuite

Updated over a week ago

CloudExtend sends your messages to a queue in NetSuite. You can check the status of your Autopilot messages (up to the most recent 14 days) by clicking Menu > Logs.

  • Select from the drop-down(Success, Pending, Failure) to get an accurate status as to where this email is in the process. Select All to see the status of all your Autopilot emails over the last 14 days.

  • You can also refresh the logs using the Refresh button at the top to check the latest status.

  • Click the Autopilot tab. There will be two tabs to check the status depending on what save mode you want to Track. Switch between Thread based and To/From/CC based.

If there are failed association/s, click the Retry button to resend the sync request.


Need help?

Please try searching for your issue at support.cloudextend.io. Odds are we've seen the issue before and have already written an article. If you've exhausted your search options we can still help.

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