The CloudExtend Files tab in NetSuite is usually visible on Customer and Contact records.
If you’d like this tab to appear on other record types, refer to this article: Add or Remove CloudExtend Files Tab to NetSuite Records.
If you open the CloudExtend Files tab and see a blank white screen instead of the Get Started button, this is most likely due to browser cookies being blocked.
Follow the steps below to update your browser settings and resolve the issue.
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Change Browser Settings
Depending on your browser, use the instructions below to allow third-party cookies for CloudExtend.
For Chrome Users
If you want to keep the Block third-party cookies and use ExtendSync, do the following:
Step 1: In your Chrome browser, click the three dots in the upper right corner.
Step 2: Go to Settings.
Step 3: Hit Privacy and Security> Third-party cookies.
Step 4: Select Block third-party cookies
Add
https://odns.cloudextend.appin the Sites allowed to use third-party cookies section.
Step 5: Refresh the browser and check if the CloudExtend files button is showing.
For Firefox Users
Step 1: In Firefox, go to Menu > Settings > Privacy & Security > Cookies and Site Data.
Step 2: Click Manage Exceptions.
Step 3: Copy and paste https://onedrive-picker-prod-5udx5bopke.cloudextendapps.io/
Step 4: Click Allow then Save Changes.
Step 5: Close Firefox and re-launch.