All Collections
Outlook for NetSuite
Troubleshooting: CloudExtend files tab showing a white blank page
Troubleshooting: CloudExtend files tab showing a white blank page

OLNS | When clicking CloudExtend files tab, button not showing when login into O365

Updated over a week ago

C​loudExtend files tab is usually seen inside a Customer and Contact record in Netsuite. If a user wants this tab to appear in other record types, we can refer them to this article.

If you are not seeing the Get Started button and just see the blank white screen, this is because cookies are blocked. We need to configure the browser settings.

Follow the troubleshooting steps below.


Change the browser setting.

For Chrome Users

If you want to keep the Block third-party cookies and use CloudExtend, do the following:

Step 1: In your Chrome browser, click the three dots in the upper right corner.

Step 2: Go to Settings.

Step 3: Hit Privacy and security > Cookies and other site data.

Step 4: In Customized Behaviour, under Sites that can always use cookies section, click Add.

Step 5: Refresh the browser and check if CloudExtend files button is showing.

For Firefox Users

Step 1: In Firefox, go to Menu > Settings > Privacy & Security > Cookies and Site Data.

Step 2: Click Manage Exceptions.

Step 4: Click Allow then Save Changes.

Step 5: Close Firefox and re-launch.

Did this answer your question?