If you’re unable to close the Start Trial screen when opening ExtendSync for Outlook, it usually indicates a licensing or login mismatch.
You can easily clear this screen by logging out and signing back in or by addressing the underlying license issue described below.
Clear the Trial Screen
In the ExtendSync app, click the Menu (☰) icon.
Select Sign Out.
This action clears your local storage and removes the trial screen.
You can then log back in using your Microsoft 365 account.
Possible Reasons for Seeing the Start Trial Screen
🔵 Your admin has not yet provisioned a license
Cause:
Your ExtendSync admin hasn’t yet assigned a license to your Microsoft 365 email address in the CloudExtend Admin Portal.
Solution:
Ask your admin to log in to subscriptions.cloudextend.io.
They should add a license for you using your Microsoft 365 email (not your NetSuite email).
Once the license is assigned:
Clear the trial screen (Menu → Sign Out).
Log back in with your Microsoft 365 account.
🔵 Your NetSuite email address and your Microsoft 365 email address are different
Cause:
Your license may still be tied to your old NetSuite email, but ExtendSync now authenticates users through Microsoft 365 accounts.
Solution:
Ask your CloudExtend admin to update your license in the CloudExtend Subscription Portal:
Remove the license for your NetSuite email.
Add your Microsoft 365 email instead.
After your license has been swapped out:
Clear the trial screen (Menu → Sign Out).
Log back in using your Microsoft 365 account.
Need Help?
If you’ve followed these steps and still see the Start Trial screen:
💬 Chat with us: Click the chat icon at the bottom-right of this page.
📧 Email: cloudextend-support@celigo.com
Please include:
Your Microsoft 365 email address
A screenshot of the trial screen
Confirmation that your admin has already assigned your license