Troubleshooting License Issues

Because CloudExtend Autopilot is a background process that runs on mailboxes on your Exchange Server a separate CloudExtend licenses is required for your shared mailbox. If a licenses has not been provisioned you will see the message below.

Steps to resolve

Ask your admin to provision a license for your shared mailbox by adding the mailbox name, ie, in the CloudExtend subscription portal.

To learn more about Autopilot, including how to use it with shared mailboxes, use the links below

  • Link to FAQ on how to use Autopilot when the from email is your own or that of your shared mailbox

  • Admin Link (includes setup instructions, prerequisites, and troubleshooting tips)

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