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CloudExtend Outlook NextGen FAQ

Outlook NextGen | Frequently asked questions

Updated over a week ago

We'll be updating these FAQs over time based on your questions and feedback.

πŸ”΅ When will end users gain access?
End users can expect to have early access to the new app by November 1, 2023 for testing purposes.

πŸ”΅ Is the SuiteApp safe to install?
Absolutely! Our SuiteApp has undergone a comprehensive review with NetSuite and proudly holds the BFN (Built for NetSuite) certification.

πŸ”΅ How does the SuiteApp differ from the bundle we previously installed?
At the moment, the NetSuite bundle and the SuiteApp operate concurrently. Our vision is to transition all features to the SuiteApp. Until then, all novel functionalities will be channeled via the SuiteApp.

πŸ”΅ What happens if I don't install the SuiteApp or grant Microsoft API consent
Users will be prompted to contact their admin and will be unable to use the app.

πŸ”΅ Does this support Shared Mailbox?
Yes. This version does support Shared Mailbox.

πŸ”΅What's new in this update?
Discover all the latest features here.

⚠️ Before transitioning to NextGen, please review the following important information:

  • Thread-based and Email Address-based Autopilot will continue to work in the NextGen version.

  • Any emails previously associated via Thread or Email Address-Based AutoPilot will show properly as the associated inside CloudExtend app.

  • However, if the email was previously associated via One-Time, it will be tagged as This email is not associated with any Records initially. But you can go to Settings -> Advanced Options -> Include old app associations. You can then see all your old app associations.

  • Shared Mailbox is supported in this release.

πŸ”΅ I see this is labeled a new version, when will it become default for all users?
The new version of the app would become default for all users on August 6, 2024.

πŸ”΅ Do I need to do anything on my side to complete the upgrade?

The upgrade should be seamless if you are already using the new version actively. If you haven't tried the new version till now and your NetSuite email and Microsoft 365 email are different then you need to request your CloudExtend Admin to assign license to your Microsoft email rather than NetSuite. Then you would be able to access the new app. If both your NetSuite and Microsoft emails are same, then your admin or you don't have to do anything. You can access the new version without any issues.

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