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Outlook for NetSuite NextGen
CloudExtend Outlook NextGen FAQ
CloudExtend Outlook NextGen FAQ

Outlook NextGen | Frequently asked questions

Updated over a week ago

We'll be updating these FAQs over time based on your questions and feedback.

πŸ”΅ When will end users gain access?
End users can expect access to the new app by November 1, 2023.

πŸ”΅ Is the SuiteApp safe to install?
Absolutely! Our SuiteApp has undergone a comprehensive review with NetSuite and proudly holds the BFN (Built for NetSuite) certification.

πŸ”΅ How does the SuiteApp differ from the bundle we previously installed?
At the moment, the NetSuite bundle and the SuiteApp operate concurrently. Our vision is to transition all features to the SuiteApp. Until then, all novel functionalities will be channeled via the SuiteApp.

πŸ”΅ What happens if I don't install the SuiteApp or grant Microsoft API consent
Users will be prompted to contact their admin and will be unable to use the beta. Full functionality of their current application will not be impacted.

πŸ”΅ Does this support Shared Mailbox?
This version does NOT support shared mailboxes. This will be available soon!

πŸ”΅What's new in this update?
Discover all the latest features here.

⚠️ Before transitioning to NextGen, please review the following important information:

  • Thread-based and Email Address-based Autopilot will continue to work in the NextGen version.

  • Any emails previously associated via Thread or Email Address-Based AutoPilot will show properly as the associated inside CloudExtend app.

  • However, if the email was previously associated via One-Time, it will be tagged as This email is not associated with any Records.

  • Shared Mailbox is not yet supported in this release.

    We are actively working on addressing this issue and plan to resolve it in the upcoming release!

πŸ”΅ I see this is labeled a beta, when will it come out of beta?
Typically, an app will be in beta for 30-45 days but can vary based on user feedback.

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