You spoke, we listened, and we've been busy working on building the best Outlook/NetSuite integration ever and it's ready for you.

Introducing the new features of ExtendSync for Outlook NetSuite ! 🚀

Your NetSuite admin will need to install our new SuiteApp in your NetSuite instance as outlined here.

Your Microsoft 365 admin will need to grant consent for ExtendSync as outlined here.

Check out what's new below and then check out our Getting Started Guide 🚀

See all the differences between the legacy and the latest version in one handy chart.

We tried to make this list short but there's so much here we couldn't. 😕

The global search bar mimics the NetSuite global search to help you find records even faster.

This has been one of the most requested features. With this new release, users will now be able to search and associate their emails and files with NetSuite custom records.

Our new "Shared Association" feature lets you know if someone else in your organization has already attached the email to NetSuite with a purple icon, helping to prevent duplicates in NetSuite.

Support for a lot more additional record types added. See lists here.

Previously ExtendSync would return large numbers of related records which resulted in extra calls to NetSuite and longer wait times for you. We've added a new default to return up to 25 records. If you need more, there's a setting in the app to revert to all records.

ExtendSync supports creating select record types without leaving Outlook already. But what about other record types? ExtendSync now makes creating other record types just a click away using the Create from NetSuite link which will open NetSuite for them with the desired record type ready to be entered.
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Our email Autopilot feature is a fan favorite, but if used incorrectly, you might end up with some unwanted emails in NetSuite. For this reason, users will now get an extra prompt to confirm that they want to put the email on Email Autopilot.

Users can seamlessly switch to multiple NetSuite accounts and roles without having to log out of the application. Each NetSuite account/role is connected to your Microsoft 365 account.

Connections (under Settings) is where you can manage all your NetSuite accounts and roles related to ExtendSync. Now you can even rename them, so they make more sense than something like "Role - 3".

The complete UI was redesigned so that it's easy for users to search and associate emails to NetSuite records or set up email address-based or thread-based automation.

Users have the option to change the theme of the app to the system, dark mode, or light mode.

Predefined colors help you understand which environment you are working in:

Messages with attachments will be processed using an asynchronous mode. This means you'll no longer have to wait for all the attachments to sync over and you can go on with your work without delay.

Users can view additional information related to Available records by hovering over the record name.

The infrastructure and the frameworks we use to build the app have been upgraded giving users improvement in app responsiveness and performance.

Missing something? Check the list below.

This section is not present on the home page of the new app. The need for this is being evaluated.

There's an issue when using the online version of Outlook and the compose mode window is opened as a separate window (a bit uncommon but some users do this). This issue occurs because we're giving the option of switching between beta and production and it will self-resolve when we go live with production.