Here are the things you need to know before upgrading to the NextGen version of CloudExtend Excel Data Management for NetSuite!
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👉 To know what new features await once you switch to the new version of the CloudExtend Excel Data Management for NetSuite check the link here.
What will l see?
You will see an Upgrade banner on your home page informing you that you are eligible to upgrade until December 31, 2023. The templates that you have will be migrated to the NextGen version!
Migration Options
This new upgrade will automatically migrate your existing templates for a seamless transition.
You can upgrade your team in one of two ways:
Individual Upgrades (default option): End users will receive an email on November 16, 2023, notifying them of the upcoming upgrade and the option to self-upgrade between November 21 and December 31. The self-upgrade should only take a few minutes.
Bulk Upgrade: Opt for a centralized upgrade by our team. This will migrate all users at once, minimizing the risk of individual errors. Handled with admin within the organization.
If you prefer this option, please email to request a bulk upgrade cloudextend-success@celigo.com. Please advise users to not attempt Interactive Migration from the app.
Once the upgrade is complete, users will first be prompted to log in to their Microsoft or Google account. This will also log them into CloudExtend. From there they can add connections to multiple NetSuite accounts and roles.
Please be advised that all users must switch to the new app by December 31, 2023. We will automatically upgrade any remaining accounts on January 8, 2024. After this date, users can no longer toggle between the old and new apps.
FAQ
🔵 I got an error when migrating, what should I do?
If the Upgrade fails due to any reason, the CloudExtend panel will switch back to the current application. You may reach out to our support by using the help button at the bottom of the screen!
🔵What would happen to users who have not upgraded still on 8th January?
They will see a deprecated screen as shown here asking them to switch to the new app.
Once switch to the new app, the templates Migration and License Migration would happen then, and the user would be upgraded to the new app along with the templates.
🔵I'm using the SmartClient version, is there anything I need to do?
The SmartClient application of CloudExtend will be discontinued and sunsetted on March 31, 2024. We encourage users to switch to the CloudExtend Excel Data Management NextGen version which has all advanced features like Pricing Matrix Updates and Advanced Bin Management.
👉 See guide here to know what to do next.