If the ExtendInsights add-in works on your personal computer but not on your work PC, the issue is typically caused by your organization's Microsoft 365 or security policies.
Common Causes
Microsoft AppSource add-ins are restricted by your organization.
The ExtendInsights add-in has not been deployed to your account.
Firewall, proxy, or security software is blocking the add-in.
You're signed in with a different Microsoft 365 account than the one assigned the add-in.
Excel, Microsoft 365 Apps, or Microsoft Edge WebView2 is out of date.
Conditional Access or other security policies are restricting access.
How to Resolve the Issue
End Users
Confirm you're signed in to Excel with your work Microsoft 365 account.
Restart Excel and check for Microsoft Office updates.
If the issue continues, contact your Microsoft 365 Administrator.
Microsoft 365 Administrators
Verify that:
The ExtendInsights add-in is deployed to the affected user.
The user is assigned to the correct Microsoft 365 group or deployment scope.
Microsoft AppSource add-ins are allowed in your tenant.
Firewall and proxy settings allow Office add-ins to connect.
Microsoft 365 Apps and Microsoft Edge WebView2 are up to date.
Verification
The issue is resolved when the ExtendInsights add-in appears and opens successfully on the user's work PC.
Need Help?
Search the Help Center first: cloudextend.io/support
Still need assistance?
💬 Use in-app chat (bottom-right of our apps and on our support site)
✉️ Email cloudextend-support@celigo.com