Oracle NetSuite is phasing out SOAP web services and directing integrations to SuiteTalk REST web services. This FAQ explains CloudExtend’s migration plan, what may change, and whether you need to take action.
🔵 Is this a CloudExtend decision, or an Oracle NetSuite mandate?
This is an Oracle NetSuite mandate, not a discretionary change on our part. Oracle NetSuite has announced that SOAP web services are being retired platform-wide in favor of REST-based web services, and all integrations that use SOAP, including CloudExtend's, are affected by this timeline.
For Oracle's official guidance, see the Oracle NetSuite SOAP Removal Plans FAQ.
🔵 Where does CloudExtend stand today?
CloudExtend currently connects to NetSuite using the SOAP 2025.2 endpoint through the CloudExtend integration record.
🔵 What is CloudExtend's migration plan?
We are proactively migrating from SOAP to REST well ahead of Oracle's final SOAP shutdown in late 2028.
Migrating early gives us time to properly test and resolve any issues, rather than migrating under deadline pressure as the shutdown date approaches.
🔵 Will the migration affect users?
Possibly. As part of this migration, some field references may change from how they work today. Since templates and scheduled processes often rely on these field references, they could be affected as a result.
We are currently reviewing our integration to identify exactly where this applies, and to mitigate the impact wherever possible.
🔵 What happens next?
We will share our detailed migration plan, along with any specific impact to your integration or workflows, in the coming months with enough advance notice for you to prepare on your end.
No changes are required on your end today. Continue using your current integration. We will provide advance notice if you need to prepare or update your workflows.