Platform & General Information
Shared concepts, security, and platform-wide behavior across CloudExtend products
38 articles
Training
CloudExtend Training Offerings
- CloudExtend Training Resources (all apps)Explore all free self-paced and live training options for CloudExtend applications
- 🤝 CloudExtend Partner Training ProgramBecome a CloudExtend-Certified Partner and confidently recommend top-rated productivity apps. Check out this article
- Celigo University CloudExtend Learning TrackLog in, learn, and get certified on the CloudExtend apps you use
FAQ
Common CloudExtend App Questions
- CloudExtend Login Permissions & User Access Tokens (Admin Guide)Required permissions and how to resolve authorization errors
- NetSuite message regarding mandatory two-factor authentication policy summaryLearn how CloudExtend supports NetSuite’s mandatory 2FA policy for highly privileged roles
- How to determine if your NetSuite Account is a OneWorld accountLearn how to identify whether your NetSuite account is running OneWorld
- Whitelist celigo.com to Ensure You Receive Support EmailsPrevent CloudExtend support emails from going to spam
- CloudExtend's approach to NetSuite concurrency limitationsLearn how CloudExtend handles SuiteTalk concurrency issues in NetSuite
- Learn how to find your NetSuite account numberCloudExtend login flows may ask for your NetSuite account number
- How to Tell Which Browser Your CloudExtend Add-In UsesMicrosoft uses Internet Explorer, Edge, or your default browser to cache data. Learn how to determine your browser and clear cache
- Working with 2FA, Admin, Full Access, and Highly Privileged RolesNetSuite 2019.1 and later: Full Access role deprecation & mandatory 2FA, what CloudExtend users need to know
- FAQ: Add or Switch NetSuite Connections in ExtendInsights NetSuiteExtendInsights Netsuite | Learn how to add or switch connections
- FAQ: Zoom in or out of the ExtendInsights app in ExcelExtendInsights Apps | Resize your app for best display
- Office Add-ins on Government Clouds (GCC High, DoD)Why ExtendSync and ExtendInsights are not supported in Office 365 Government environments
- FAQ: How to obtain Web Service Logs and Global Search LogsLearn how to retrieve log files and send them to support
- FAQ: How to Transfer a CloudExtend License to a Different UserGeneral | How to remove a license from one user and reassign it to a colleague
- ExtendInsights Excel for NetSuite RoadmapExtendInsights Excel Apps | Learn about what we're considering building, what we're building now, and what was recently released
- What is a Microsoft ID and why do I need itLearn why CloudExtend requires your Microsoft ID (email) for subscription management login
- IP Whitelisting ChangesLearn what to do if your organization uses IP restrictions
Troubleshooting
Resolve common errors, sync issues, and configuration problems
- Troubleshooting: Can’t see the Get Add-Ins IconHow to enable the Get Add-Ins feature in Microsoft Office
- Troubleshooting: Stuck at Authorizing your session pageHow to resolve login hangs, socket errors, and NetSuite token issues
- Troubleshooting: How to Resolve Common SAML SSO Login Errors in NetSuiteResolving SAML Single Sign-On Authentication Issues
- Unable to Log In to the CloudExtend Subscription PortalLearn how to troubleshoot access, permissions, and login issues at https://portal.cloudextend.app
- Invalid Login Attempt CloudExtend Single Sign OnLearn why SAML SSO may cause an "Invalid Login Attempt" when logging into CloudExtend
- Resolve CloudExtend cannot continue this authorization flow errorLearn how to fix missing User Access Token permissions in NetSuite
- NetSuite Login Issue When Using CloudExtend & Microsoft Edge LegacyFix CloudExtend login hangs during NetSuite 2FA verification
- Troubleshooting: Need Admin ApprovalWhy you see this message when logging into CloudExtend
- Troubleshooting: CloudExtend Apps icon is missingCloudExtend Apps icon has gone missing
- Troubleshooting: Unable to log in to ExtendInsights using my Microsoft accountExtendInsights | See list of errors when logging in with a Microsoft account and how to resolve them
- Troubleshooting: Invalid Login Attempt Error Code 422Learn how to resolve Error Code 422
- Troubleshooting: CEFI-E1119: Microsoft Profile Missing Email AddressLearn how to resolve CEFI-E1119 Error
- Troubleshooting: User Has Exceeded the Maximum Number of TokensRevoke old NetSuite tokens to restore login access
- Contact Microsoft Support for Office Add-in IssuesWhen to open a Microsoft support request
- Troubleshooting: Can't Access or Install Add-Ins from Microsoft AppSourceWhy do some Microsoft 365 plans block the Office Store and add-in installation