FAQ
Common CloudExtend App Questions
15 articles
- CloudExtend Login Permissions & User Access Tokens (Admin Guide)Required permissions and how to resolve authorization errors
- NetSuite message regarding mandatory two-factor authentication policy summaryLearn how CloudExtend supports NetSuite’s mandatory 2FA policy for highly privileged roles
- How to determine if your NetSuite Account is a OneWorld accountLearn how to identify whether your NetSuite account is running OneWorld
- Whitelist celigo.com to Ensure You Receive Support EmailsPrevent CloudExtend support emails from going to spam
- CloudExtend's approach to NetSuite concurrency limitationsLearn how CloudExtend handles SuiteTalk concurrency issues in NetSuite
- Learn how to find your NetSuite account numberCloudExtend login flows may ask for your NetSuite account number
- Working with 2FA, Admin, Full Access, and Highly Privileged RolesNetSuite 2019.1 and later: Full Access role deprecation & mandatory 2FA, what CloudExtend users need to know
- FAQ: Add or Switch NetSuite Connections in ExtendInsights NetSuiteExtendInsights Netsuite | Learn how to add or switch NetSuite accounts and roles
- FAQ: Zoom in or out of the ExtendInsights app in ExcelExtendInsights Apps | Resize your app for best display
- Office Add-ins on Government Clouds (GCC High, DoD)Why ExtendSync and ExtendInsights are not supported in Office 365 Government environments
- FAQ: How to obtain Web Service Logs and Global Search LogsLearn how to retrieve log files and send them to support
- FAQ: How to Transfer a CloudExtend License to a Different UserGeneral | How to remove a license from one user and reassign it to a colleague
- Submit a Feature Request for ExtendInsightsExtendInsights Apps | Have an idea that could improve your ExtendInsights experience? We’d love to hear it!
- What is a Microsoft ID and why do I need itLearn why CloudExtend requires your Microsoft ID (email) for subscription management login
- Admin: Configure IP Whitelisting for CloudExtend AppsGeneral | Allow CloudExtend IP addresses in your organization’s network rules