This guide explains how to remove a CloudExtend license from one user and assign it to another.
Use this process when:
An employee leaves the organization
A team member changes roles
You need to reallocate a license seat
⚠️ Important
You must be a CloudExtend Admin to follow these steps.
If you're not sure who your admin is, it's typically the person who set up your organization's subscription.
If you need admin access, contact support@cloudextend.io.
Prerequisites
Before starting, ensure you have:
Admin access to the CloudExtend portal at portal.cloudextend.app
The Microsoft 365 email address of the colleague you're adding
Steps to Transfer a License
1. Sign in to the CloudExtend portal
Go to:
Sign in with your admin credentials.
2. Navigate to the Users tab
In the left navigation, select Users.
You'll see a list of all users currently assigned a license in your subscription.
3. Remove the existing user
Find the user whose license you want to transfer
Click the trash icon next to their name.
Confirm the removal when prompted.
The license seat is now free and available to assign.
4. Add the new user
👷 Learn about the different roles that can be assigned to CloudExtend subscription portal.
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5. Wait for the activation email
📩 The new user will receive an activation email with setup instructions.
⏱ This may take a few hours.
✅ Verify It Worked
Once your colleague receives the activation email and completes setup, they should be able to:
Sign in to CloudExtend using their Microsoft 365 credentials
Not receive any "license not found" error.
Common Issues
🔵 Colleague isn't receiving the activation email
Confirm the email address was entered correctly
Check spam/junk folders
Wait up to 24 hours
If still not received, contact support.
🔵 "No license found" error after being added
The user should:
Open CloudExtend
Click Menu → Sign Out
Sign back in using their Microsoft 365 email
🔵 Can't find the trash icon / Users tab
You may not have admin permissions in the portal. Contact your account's CloudExtend admin or reach out to support@cloudextend.io to confirm your role.
Need Help?
If you encounter issues transferring licenses:
💬 Use in-app chat (bottom-right of the support site)
✉️ Email cloudextend-support@celigo.com