Use Internal ID retrieval to download specific NetSuite records into an existing ExtendInsights template. This is useful when you already know which records you need and want to retrieve them for a targeted update, validation, or quick lookup.
When to Use Internal ID Retrieval
Use this method when you:
Need to retrieve a known set of records.
Want to update specific records without downloading a larger search result.
Have Internal IDs from a report, Saved Search, or another system.
Before You Begin
Make sure you have:
A loaded ExtendInsights template for the record type you want to retrieve.
One or more valid NetSuite Internal IDs.
A NetSuite role with access to the record type.
Walkthrough Video
Watch the video for a quick walkthrough or follow the steps below.
Retrieve Records Using Internal IDs
Step 1: Enter the Internal ID(s)
Locate Column B – Internal ID in your template.
Paste the Internal ID for the record you want to retrieve.
One ID per row.
⚠️ Do not rename or move Column B (Internal ID).
Step 2: Reload Records
Click Reload Records.
ExtendInsights will fetch the records from NetSuite that match the entered Internal IDs.
Tips & Best Practices
Retrieve multiple records by entering multiple Internal IDs, one per row.
ExtendInsights retrieves the records listed in Column B.
After retrieval, review the records before making and uploading changes.
If a record doesn’t load, confirm that the Internal ID is valid and that your NetSuite role has permission to access the record.
Need Help?
If records don’t load as expected:
🔍 Visit the Help Center: https://www.cloudextend.io/support/
💬 Use the in-app chat
✉️ Email cloudextend-support@celigo.com
📎 Include the record type and the Internal ID(s) you’re using.