CloudExtend

Getting an error message when trying to log in to the app.

<code>{ "error": { "code": "", "details": "You are not authorized to perform this." } }</code>

Reach out to your NetSuite admin and request the following:

Setup&gt; User/Roles &gt; Manage Roles &gt; Customize or Edit

Add Log in using Access Tokens and set Level to Full.

Close Excel, then relaunch the app and log in to ExtendInsights.

1. Setup&gt; User/Roles &gt; Manage Roles &gt; Customize or Edit
2. Go to Permissions &gt; Setup.
3. Add Log in using Access Tokens and set Level to Full.

4. Close Excel, then relaunch the app and log in to ExtendInsights.

___________________________________________________________

Before contacting Support, try searching:

<a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

- <a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

💬 Use in-app chat (bottom-right of the support site)

✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

- 💬 Use in-app chat (bottom-right of the support site)
- ✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

ExtendInsights Apps | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login

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