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Error: You are not authorized to perform this

ExtendInsights Excel Apps | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login

Updated over 10 months ago

Getting an error message when trying to login to app.

Error Message

{ "error": { "code": "", "details": "You are not authorized to perform this." } }

Resolution

Reach out to your NetSuite admin and request the following:

Step 1: Setup> User/Roles > Manage Roles > Customize or Edit

Step 2: Go to Permissions > Setup.

Step 3: Add Log in using Access Tokens and set Level to Full.

Step 4: Close Excel then relaunch app and log in to ExtendInsights.
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