⚠️ Important Update
Legacy Calendar Sync has been deprecated and is no longer supported.
Calendar Autopilot is now the only calendar synchronization solution available for ExtendSync Google.
This article explains how Calendar Autopilot works, why it’s recommended, and what you can expect when syncing events between Google Calendar and NetSuite.
What Is Calendar Autopilot?
Calendar Autopilot is a real-time, bidirectional calendar sync add-on for ExtendSync Google.
It ensures that meetings and appointments stay perfectly aligned between Google Calendar and NetSuite, without manual imports or delays.
With Calendar Autopilot, you can confidently manage your schedule from either platform while keeping NetSuite up to date automatically.
Why Use Calendar Autopilot?
Calendar Autopilot helps teams:
See accurate availability across Google Calendar and NetSuite
Avoid double-booking meetings
Maintain a complete activity history in NetSuite
Keep customer-facing teams aligned on appointments and follow-ups
💡 Calendar Autopilot is ideal for organizations with high event volume, recurring meetings, or multi-day events.
How Calendar Autopilot Sync Works
Bidirectional, Real-Time Sync
Events can be created in Google Calendar or NetSuite
Updates made in either system sync in real time
No waiting periods or manual refresh required
Supported Event Behavior
Single-day and multi-day events
Recurring events (including recurring multi-day events)
Updates to individual occurrences or entire series
Entity Matching for Calendar Events
When syncing Google Calendar events with attendees, ExtendSync automatically links the event to the most relevant NetSuite records.
Matching order of precedence:
Employee > Contact > Customer > Vendor > Lead> Prospect > Partner > Job
This ensures events are associated with the most appropriate NetSuite entity for reporting and visibility.
Video Walkthrough
What You Can Do with Calendar Autopilot:
Create meetings in Google Calendar and see them instantly in NetSuite
Create appointments in NetSuite and have them appear in Google Calendar
Update time, date, or details once and changes sync automatically
Track meetings directly against NetSuite entity records
Support high event volumes without performance issues
Watch the video on how Calendar Autopilot works!
Calendar Autopilot vs. Legacy Calendar Sync (Deprecated)
Feature | Calendar Autopilot (Supported) | Legacy Calendar Sync (Deprecated) |
Sync Speed | Real-time updates both ways | Delayed (Google → NetSuite up to 30–60 min) |
Event Volume | Handles large volumes efficiently | Designed for low volume only |
Best For | Medium to large organizations | Small teams (no longer supported) |
Multi-Day Events | ✅ Fully supported | ❌ Not supported |
Recurring Events | ✅ Fully supported | ⚠️ Limited / unreliable |
Recurring Multi-Day Events | ✅ Supported | ❌ Not supported |
Support Status | ✅ Actively supported | 🚫 Deprecated |
🚨 Recommendation:
If you previously used Legacy Calendar Sync, migrate to Calendar Autopilot to ensure accuracy, performance, and ongoing support.
⚠️ Notes & Limitations
Calendar Autopilot is a paid add-on and must be licensed separately.
For Calendar Autopilot to work, the user’s Google Workspace email must exactly match their NetSuite employee email.
Multi-domain or alias email scenarios are not supported for calendar syncing.