What are the difference between Legacy and Autopilot Calendar Sync?
Choosing the right calendar sync option depends on your organization's needs. Legacy Calendar Sync works for smaller teams with lower event volume, while Calendar Autopilot offers instant updates, better recurring event handling, and support for multi-day events.
Feature | Calendar Autopilot | Legacy Calendar Sync |
Sync Speed | Real-time updates in Google and NetSuite when creating or updating events | Google to NetSuite sync can take up to 30 minutes |
Event Volume | Handles large event volumes efficiently | Supports low event volume |
User Suitability | Ideal for organizations with more users and higher event activity | Beset for smaller teams (10-20 users) with fewer events |
Multi-day Events | Fully supported | Not supported |
Recurring Event Updates | Fully supported | Updating a single occurrence of a recurring week event wouldn't work |
Recurring Multi-Day events | Now supported | Not supported |
Event Status Sync: NetSuite vs. Google
Event status behavior varies depending on whether the event originates from NetSuite or Google. Below is a breakdown of how statuses sync between both platforms.
Google to NetSuite
NetSuite | |
Public | Public |
Private | Show As Busy |
Default visibility | Public or Show as Busy - Admin has to configure this in NetSuite wizard |
NetSuite to Google
NetSuite | |
Public | Public |
Private | Private |
Show As Busy | Private |
These mappings apply to both real-time and legacy calendar sync, ensuring consistent event status synchronization across platforms.
FAQs
🔵 Do admin need to assign licenses to users for calendar sync to work?
Yes, license is needs to be assigned to users. Follow the steps in this article.
This step is not required for existing Enterprise Edition customers who already have default Calendar Sync enabled and are upgrading to Calendar Autopilot Sync. If the licenses are already validated—simply click Next and Finish in the final step.
🔵 What happens to legacy if someone turns on Calendar Autopilot?
It will stop working, and updates will sync in real time using Real time Calendar Sync.
🔵 Will recurring events work in Calendar Autopilot?
Yes, it supported.
🔵 Will new instances of previously created recurring events sync once the setup is done?
No, they will not. However, once the events are edited and changes are saved to "All" or "This and All Future Events," the recurring events will start appearing.
Known Issues
🔵 Converting One-Time to Recurring Event will not work
Converting one-time to recurring event will not work. However, if you create new recurring events, it will sync to NetSuite.
🔵Attendees without a record in NetSuite will not appear in the Attendees tab
Attendees without a record in NetSuite will not appear in the Attendees tab in NetSuite. If NetSuite-to-Google sync is enabled, these attendees will be removed from the Google event. To avoid issues, it's best not to edit the NetSuite event in such cases.
🔵 Time zone change on Company Calendar
The NetSuite calendar has a limitation of not being able to change a recurring event’s time accurately whenever the Company’s timezone is changed after the event has been saved to NetSuite.
🔵 Preferred form for imports into NetSuite
All events are created using the validation of default form and not the preferred form. If a user tries to edit the synced event on NetSuite, the preferred form’s validation rules apply. This is a limitation of NetSuite’s Calendar.
🔵 Recurring Event synced from GCal and Edited in NetSuite
Updating the start-date and/or end-date of a synced recurring event in NS creates a separate recurring event with the new start and end dates and the original recurring event continues to keep the old start and end dates.
Calendar sync doesn't handle such a scenario at the moment, and only handles the cases where updates result only in the original event getting updated.
🔵 NetSuite events with attendees without an email
This event will sync to Google, but will not sync attendees who don't have an email. Further, when this event is edited from Google all the attendees without an email will be deleted from the NetSuite event.
Do not edit the event from Gcal if there are attendees without an email.