From time to time, Google releases updates to Chrome or reviews installed extensions. After these updates, Chrome may require users to re-approve permissions for certain extensions.
When this happens, the ExtendSync Chrome extension may be disabled until permissions are accepted again..
Symptoms
You may see one or more of the following:
ExtendSync appears disabled in Chrome
A warning or notification icon (
!) appears next to the extensionExtendSync does not load in Gmail until permissions are re-approved
Why This Happens
Chrome periodically:
Updates security and permission requirements
Reviews extensions after browser updates
As part of this process, Chrome may temporarily disable ExtendSync and prompt you to accept permissions again.
This is expected Chrome behavior and does not indicate a problem with ExtendSync.
How to Re-Enable ExtendSync
In Chrome, locate the ExtendSync extension in the toolbar.
Click the warning icon (
!) next to the extension.Review the permission prompt.
Click Accept (or Allow) to re-enable the extension.
Once permissions are accepted, ExtendSync will immediately be re-enabled.
About the Permission Request
As of February 1, 2019, ExtendSync may request the following permission:
“Read and change your data on celigo-secure-resources-s3-amazonaws.com”
Why this is required:
ExtendSync is hosted on AWS (Amazon Web Services)
This domain is used to securely load application resources
📝 Important:
No user data is transferred through this URL
The permission is required solely for the application to function
✅ Verify the Fix
After accepting permissions:
Open Gmail
Click on an email
Launch the ExtendSync panel
If the app loads normally, the issue is resolved.
Additional Tips
If you don’t see the permission prompt, go to:
Chrome → Extensions → ExtendSync → EnableIf Chrome is IT-managed, permission changes may require admin approval.
Restarting Chrome can help surface the permission prompt.
Need Help?
If ExtendSync remains disabled after accepting permissions:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Please include:
Chrome version
Screenshot of the permission prompt or extension status
We’re happy to help you get ExtendSync re-enabled and running.