If the “Open with ExtendSync” icon does not appear in Gmail when viewing an email, it is usually because Conversation View is turned off in Gmail.
ExtendSync relies on Conversation View to display the icon correctly.
Symptoms
You may notice one or more of the following:
The Open with ExtendSync icon does not appear in Gmail
ExtendSync works in the side panel, but the icon is missing from the email view
Why This Happens
When Conversation View is disabled, Gmail changes how messages are displayed.
This prevents ExtendSync from rendering the Open with ExtendSync icon.
How to Fix the Issue
Enable Conversation View in Gmail.
Open Gmail then click the Settings (⚙️) icon.
Scroll to the Email threading section, find Conversation View.
Select Conversation View on.
Click Save Changes.
Reload Gmail.
✅ Verify the Fix
After reloading Gmail:
Open an email
Confirm the Open with ExtendSync icon now appears
If the icon is visible, the issue is resolved.
Additional Notes
Conversation View must remain enabled for the icon to display.
This is a Gmail setting and applies only to the individual user.
If you use multiple Gmail accounts, check the setting for the correct account.
Need Help?
If the icon still does not appear after enabling Conversation View:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Please include a screenshot of your Gmail settings so we can help you troubleshoot further.