If your organization isn’t ready to use the Send from Outlook feature, you can temporarily hide the “Email using CloudExtend” button in NetSuite by undeploying its associated script.
This process can be reversed anytime by redeploying the script later.
How to Undeploy the Send from Outlook Script
Step 1: In NetSuite, go to: Customization > Scripting > Scripts
Step 2: In the filters select type User Event and API Version 2.1.
Step 3: Find the script named CloudExtend MailApps - Send From Outlook.
Step 4: Click on the View link next to the script name then go to the Deployments subtab. Here you'll see all the active deployments to the record types associated with this script.
Step 5: Select the record you want to undeploy. This opens the Script Deployment record. Uncheck the checkbox labeled Deployed.
Step 6: Click Save to confirm your changes.
The script will now be undeployed and won't trigger on the associated record types.
💡 Notes:
Repeat the same process for any other record types where you want to disable the feature.
To reactivate the button later, simply recheck Deployed and click Save.
No need to delete the script — it remains available for future use.
Troubleshooting the "Email Using CloudExtend" Button Not Working
If the 'Email Using CloudExtend' button is unresponsive or fails even after granting Microsoft Graph consent, you may need to take the following steps:
1. Regrant Tenant-Level Microsoft Consent
Ensure tenant-level consent for the "Send from Outlook" feature is re-granted within the Microsoft environment.
Admins can regrant consent by visiting subscriptions.cloudextend.io → Accounts → Default Settings → Click “Re-consent.”
2. Verify Feature Prerequisites
Double-check that all Send from Outlook prerequisites have been completed, including:
Required Microsoft Graph permissions
User login and NetSuite connection
Valid license assignments
3. Test Button Functionality
After updating the configuration, test the Email using CloudExtend button on any supported NetSuite record.
If the issue persists, reach out to CloudExtend Support with screenshots and details of the user role.
Need Help?
Let your users know where to get help when they need it. ExtendSync offers several ways to get help.
Visit support.cloudextend.io and search for your answer.
Use the chat at the bottom right of the Help Center.
Check status.cloudextend.io for any known issues.