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Unable to close the Start Trial Screen
Unable to close the Start Trial Screen

Learn how to remove the start trial screen by logging out or clearing the local storage

Updated over 3 months ago

To clear the trial screen select the menu icon and choose Sign Out.

Additional Information

Possible Reasons for Seeing Trial Screen

Your admin has not yet provisioned a license

  1. If your admin has not yet provisioned a license, please ask them to add a license for you using the same address as your Microsoft 365 email address.

  2. Clear the trial screen and log back in once a license is assigned to you.

Your NetSuite email address and your Microsoft 365 email address are different

  1. Ask your admin to change your license in our subscription portal (if you need help locating your admin reply to this message and our team will look it up). They should remove your NetSuite email address and replace it with your Microsoft 365 email address.

  2. Clear the trial screen and log back in once the license has been swapped out.

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