Option 1: Auto-fetch to attach to configured record types

Step 1: Click on an email you want to save to NetSuite. (If you do not have Task Pane Pinning on, choose the Celigo button in the ribbon to populate CloudExtend).

Step 2: Click on Suggest Related Records.

Step 3: Once that is clicked, by default CloudExtend does an auto-fetch and looks in NetSuite for relevant contact, customer, and vendor records (default records) associated with that email defined in TO, CC, and From. We also search for 4 or more digits in the subject line. We then display those contact, customer, or vendor records here.

🚨 Click here to learn about how you can configure what records types you want to be displayed on the auto-fetch. For example, maybe vendors are not relevant for you and you want Sales Order pulled back in here.

Step 4: Choose the record (or records) you want to attach the email to and also decide if you want to include attachments.

Step 5: If you also want to save this email to additional records that we did not pull back for you, you can use the Add More Records button at the bottom to search and attach to additional record types.

Step 5 continued: This will bring you to the manual search screen.

  • Choose the record you want to search for (1)

  • Type in the search criteria and hit enter (2)

  • Check off the record to attach it to (3)

  • Hit Done (4)

Step 6: You now are ready to attach the email. 2 ways to save the email:

(1) Save Email - only save the email once

(2) Save with Autopilot - when the this is enabled, any conversation within the thread will sync automatically to the records select. Click Save Email with Autopilot.

Step 1: Click Search for records.

Step 2: Choose from the dropdown list one of the supported record types you want to search for and enter the search criteria (company, name, invoice number, etc.), and hit enter.

  • Choose the record you want to search for (1)

  • Type in the search criteria and hit enter (2)

  • Decide if you want to include attachments (3)

  • Check off the record(s) to attach it to (4)

Save options

  • Hit Save Email (5) to sync only once

  • Toggle Turn on Autopilot (6) and click Save Email with Autopilot for automatic email sync

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