CloudExtend

ExtendSync for Google NetSuite relies on browser cookies to authenticate and load securely within Gmail. If third-party cookies are blocked, some ExtendSync features may not work correctly.

This guide shows you how to check your Chrome settings and configure them appropriately.

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If third-party cookies are blocked, you may experience issues such as:

Missing features within the ExtendSync panel

- ExtendSync not loading fully
- Authentication failures
- Settings not persisting
- Missing features within the ExtendSync panel

Option A: Allow Third-Party Cookies (Simplest)

Click the three dots (⋮) in the top-right corner and select Settings.

1. Open Google Chrome.
2. Click the three dots (⋮) in the top-right corner and select Settings.
3. Go to Privacy and security.
4. Click Third-party cookies.
5. Select Allow third-party cookies.
6. Refresh Gmail or restart Chrome.

Option B: Keep Third-Party Cookies Blocked (Recommended for Restricted Environments)

Use this option if you prefer to keep third-party cookies blocked globally while allowing ExtendSync to function.

Go to Privacy and security → Third-party cookies.

Under Sites that can always use cookies, click Add.

Add the following site and check Include third-party cookies on this site:

- <code>https://gmns.cloudextend.app/</code>

1. Open Google Chrome → Settings.
2. Go to Privacy and security → Third-party cookies.
3. Select Block third-party cookies.
4. Under Sites that can always use cookies, click Add.
5. Add the following site and check Include third-party cookies on this site:
 - <code>https://gmns.cloudextend.app/</code>
6. Click Add.
7. Refresh Gmail or restart Chrome.

💡 If ExtendSync still does not load, also add:

- Open Gmail
- Open an email
- Launch the ExtendSync panel

If the app loads normally, the issue is resolved.

Cookie settings apply per Chrome profile. Make sure you update the correct profile.

On IT-managed devices, these settings may be locked—contact your IT team if you cannot change them.

Clearing cookies after making this change may require reapplying the allowlist.

- Cookie settings apply per Chrome profile. Make sure you update the correct profile.
- On IT-managed devices, these settings may be locked—contact your IT team if you cannot change them.
- Clearing cookies after making this change may require reapplying the allowlist.

If ExtendSync still does not work after updating cookie settings:

🔎 Search support.cloudextend.io

💬 Chat with Support (bottom-right widget)

📧 Email <a href="" rel="nofollow noopener noreferrer" target="_blank">cloudextend-support@celigo.com</a>

- 🔎 Search support.cloudextend.io
- 💬 Chat with Support (bottom-right widget)
- 📧 Email <a href="" rel="nofollow noopener noreferrer" target="_blank">cloudextend-support@celigo.com</a>

- Chrome version
- Screenshot of your cookie settings
- Whether your browser is IT-managed

We’re happy to help you get ExtendSync running smoothly.

ExtendSync Google | Ensure Chrome cookie settings allow ExtendSync to function properly

Troubleshooting: How to Check if Third-Party Cookies Are Enabled

Find answers and get help from Intercom Support and Community Experts

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Troubleshooting: How to Check if Third-Party Cookies Are Enabled

Why Third-Party Cookies Matter

Option A: Allow Third-Party Cookies (Simplest)

Option B: Keep Third-Party Cookies Blocked (Recommended for Restricted Environments)

✅ Verify the Setting

Additional Notes

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