If your ExtendSync Google settings reset every time you close and reopen Google Chrome, the issue is usually caused by a Chrome privacy setting that prevents websites from saving data locally.
This article explains how to update your Chrome settings so ExtendSync can retain your preferences.
Symptoms
You may notice one or more of the following:
ExtendSync settings are reset after closing Chrome
Filters, preferences, or app options do not persist
You have to reconfigure ExtendSync each time you reopen Gmail
Why This Happens
ExtendSync stores certain preferences using on-device site data in Chrome.
If Chrome is configured to block or clear site data on exit, those preferences are removed when the browser closes.
How to Fix the Issue (Chrome Settings)
Follow the steps below to allow Chrome to save ExtendSync preferences on your device.
Open Google Chrome.
Click the three dots (⋮) in the top-right corner and select Settings.
Go to Privacy and security.
Click Site settings.
Scroll down and expand Additional content settings.
Select On-device site data.
Under Default behavior, choose:
Allow sites to save data on your device.Close Chrome completely.
Reopen Chrome and launch Gmail.
We've included a video below for you to refer to.
✅ Verify the Fix
After updating the setting:
Open ExtendSync in Gmail
Update a setting (for example, a filter or preference)
Close Chrome
Reopen Chrome and Gmail
If the setting is still in place, the issue is resolved.
💡 Additional Tips
If you use multiple Chrome profiles, make sure you update the setting for the correct profile.
Corporate-managed devices may restrict these settings—contact your IT team if options are locked.
Clearing cookies or site data regularly may cause preferences to reset again.
Need Help?
If your settings are still being cleared after updating Chrome preferences:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Please include:
Chrome version
Whether your browser is managed by IT
Screenshots of your Site Settings configuration
We’re happy to help you keep ExtendSync working smoothly.