This guide explains how administrators manage ExtendInsights Analytics for NetSuite licenses and users for subscriptions using the CloudExtend portal.
Use this article to:
Log in to the CloudExtend Admin Portal
Add or remove admin users
Assign or revoke end-user licenses
📢 CloudExtend Admin Notice: New Subscription Portal
CloudExtend is transitioning to a new subscription management portal.
New and trial customers (as of Nov 3):
Use https://portal.cloudextend.app/
ExtendDocs configuration is only supported in the new subscription portal.Existing customers:
Continue using https://subscriptions.cloudextend.io/ for now.
Video Walkthrough
View this video tutorial on managing licenses or follow the steps below.
Log In to the CloudExtend Admin Portal
Go to subscriptions.cloudextend.io
Sign in using your Microsoft ID
This is typically your Microsoft 365 work email
This email was originally provided to your Account Manager
🚨 Seeing an approval prompt from Microsoft Azure?
If Azure asks for admin approval when signing in to a third-party app, refer to the linked troubleshooting article to resolve the issue.
How to Add and Remove Admin Users
In the Admin Portal, click Admin Users
Enter the user’s email address
Click Add Admin
To remove an admin, click the Delete (trash bin) icon
💡 Notes
The admin email must be a:
Microsoft 365 account
Microsoft ID
Google account
If a user’s NetSuite email differs from their Microsoft or Google email:
Update the email in the ExtendInsights license assignment
Replace the NetSuite email with the Microsoft/Google email
How to Add Licensed Users
Click Manage Licenses
Select Licenses
Review your subscription details at the top of the page
Enter the user’s email address
Click Add User
Repeat for additional users as needed
🚨 Important
Once a license is assigned, the user automatically receives an email with installation and onboarding instructions
Identity and Login Behavior (Expected)
This is expected behavior for ExtendInsights Analytics:
User login identity is tied to Microsoft or Google, not NetSuite
Users do not need to sign out to:
Switch NetSuite roles
Switch NetSuite accounts
NetSuite connections can be changed using Connections from the menu after login
How to Remove a Licensed User
Go to Manage Licenses
Locate the user in the licensed user list
Click the Trash Bin icon next to the user
The license is immediately freed and available for reassignment.
Verification
License management is working correctly when:
Admins can log in to the CloudExtend portal
Admin users appear correctly in Admin Users
Licensed users appear under Manage Licenses
End users receive onboarding emails after license assignment
Best Practices
Maintain at least two CloudExtend admins
Always assign licenses using Microsoft or Google email addresses
Remove licenses promptly when users leave the organization
Review license usage regularly to avoid over-allocation
Need Help?
Search https://www.cloudextend.io/support/ for common questions and known issues.
You can also contact CloudExtend Support:
Use the in-app message icon from any ExtendInsights template
Start a live chat from the support site (bottom right)
Please include screenshots and detailed steps to help us assist you faster.