Setting to match with names in suggestions when showing Available records
The records that are available in the Available Records section are shown by matching only the email addresses found in the To, From, and CC sections of emails to that of NetSuite records and not the names.
By default, only email match is done and the Available Records list is shown.
If the user wants the Available records to be shown by matching the Name of the sender and recipients in To, From, and CC then he can select the
Advanced Optionssetting under
Available Recordssection in Settings and enable the toggle
Include names in suggestion.
Once this is enabled, the Available Records section will show records that match the name of the sender as well even though the email wouldn't match.
💡 Note: This would be helpful in cases where we get an email from a different email ID of a contact in NetSuite. Even though the emails don't match the relevant Contact record in NetSuite would still show up in Available records as the name is matching.