The CloudExtend Subscription Portal allows administrators to manage user licenses and feature settings — including Email Autopilot — for ExtendSync for Outlook (NetSuite).
Access the portal at 👉 https://subscriptions.cloudextend.io.
When your subscription begins, portal access is automatically granted to a Super Admin (usually your primary contact or the person who purchased the subscription).
💡 Note:
The Autopilot configuration feature is available only for Enterprise Edition customers.
How to Enable or Disable Email Autopilot for Users
To begin managing your ExtendSync for Outlook NetSuite Autopilot for users, please follow the steps below:
Step 1: Log in to the Subscription Portal
Visit subscriptions.cloudextend.io and log in to the Admin Portal with your Microsoft ID (this was previously provided to your Customer Success Manager and is typically your Microsoft 365 email address).
Step 2: Navigate to Autopilot Settings
Go to Manage Licences> Account> Autopilot Settings
Step 3: Assign Users
Go to Assign Users(1) and review the email addresses of users subscribed to CloudExtend(2).
Step 4: Enable or Disable Autopilot
Admin can globally enable and choose an Autopilot feature(3) or choose users from the list.
Any update will take an hour to take effect.
Users can also reload the add-in for updates to take effect immediately.
💡Note: ExtendSync gives users full control over how they attach emails to NetSuite.
We recommend sharing this short guide and video with your team to learn the best ways to use One-Time Save and Autopilot effectively.
Watch the video and click the guide here!
FAQ
🔵 What will users see on their end if an Autopilot feature has been disabled?
Users will be able to click the drop-down Autopilot selection from the app but Autopilot will be greyed out and not available for use.
If thread-based Autopilot has been activated to a thread, more automation will be turned off.
Autopilot Status will show inactive or active Autopilot features in Settings.
🔵 What will happen to email addresses that have Email Addressed Autopilot if it has been turned off from the portal?
The Email Address-based Autopilot will stop syncing after 5 minutes.
The email addresses will stay in the Email Autopilot Association.
🔵 If I turn Autopilot off and later re-enable it, will it remember previous email addresses?
When you re-enable Email Address–based Autopilot, it automatically remembers the previously configured email addresses.
The Email Address-based Autopilot will start syncing after 5 minutes.
We recommend advising users to review their Email Autopilot Association after reactivation to confirm accuracy.
👉 Follow the guide on how to review the list: Email Autopilot Association.
Need Help?
If you’ve gathered the log files but still need assistance, we’re happy to help.
💬 Chat with us — Click the chat icon at the bottom-right of this page or within the app.
📧 Email: cloudextend-support@celigo.com
Please include:
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The more detail you share, the faster we can help resolve the issue.