CloudExtend

If the add-in is still missing or failing after redeployment, the issue may be related to Microsoft 365 tenant configuration or an active Microsoft service incident.

___________________________________________________________

Go to <a href="https://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com </a>

Check for advisories or incidents affecting:

- Microsoft 365 Apps
- Excel
- Office Add-ins
- Integrated apps
- Microsoft AppSource

1. Go to <a href="https://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com </a>
2. Go to Health → Service Health.
3. Check for advisories or incidents affecting:
 - Microsoft 365 Apps
 - Excel
 - Office Add-ins
 - Integrated apps
 - Microsoft AppSource

If Microsoft has an active incident, wait for the service to be restored before troubleshooting further.

Some organization-managed Office add-ins require Exchange Online connectivity to function correctly.

Ask your Microsoft 365 Administrator to verify that required Exchange Online access and related settings are enabled for affected users.

Useful links: Service Health: <a href="http://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com</a> → Health → Service Health

Known Issues: <a href="https://learn.microsoft.com/en-us/office/dev/add-ins/resources/resources-office-add-in-known-issues" rel="nofollow noopener noreferrer" target="_blank">learn.microsoft.com</a> - Office Add-ins Known Issues

The issue is resolved when the ExtendInsights add-in loads successfully for affected users after Microsoft services are healthy and required access is available.

Before contacting Support, try searching:

<a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

- <a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

💬 Use in-app chat (bottom-right of the support site)

✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

- 💬 Use in-app chat (bottom-right of the support site)
- ✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

ExtendInsights Apps | Troubleshoot add-ins that remain unavailable after redeployment

Troubleshooting: Add-in still broken for everyone after redeploying

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Troubleshooting: Add-in still broken for everyone after redeploying

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