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33 articles
🚧 CloudExtend RoadmapsLearn what we’re building next and help shape the future of CloudExtend
🏋🏻‍♀️CloudExtend Training Resources (all apps)Explore all free self-paced and live training options for CloudExtend applications
🤝 CloudExtend Partner Training ProgramBecome a CloudExtend-Certified Partner and confidently recommend top-rated productivity apps. Check out this article
CloudExtend Subscription PortalLearn how to manage your own user licenses with the CloudExtend subscription portal
IP Whitelisting ChangesLearn what to do if your organization uses IP restrictions
What is a Microsoft ID and why do I need itLearn why CloudExtend requires your Microsoft ID (email) for subscription management login
CloudExtend Login PermissionsLearn about the permissions required to login to NetSuite from ExtendSync Outlook and ExtendInsights for Excel NetSuite
NetSuite message regarding mandatory two-factor authentication policy summaryLearn how CloudExtend supports NetSuite’s mandatory 2FA policy for highly privileged roles
How to determine if your NetSuite Account is a OneWorld accountLearn how to identify whether your NetSuite account is running OneWorld
Whitelist celigo.com to Ensure You Receive Support EmailsPrevent CloudExtend support emails from going to spam
Using CheckSum to verify CloudExtend downloadsLearn how to confirm the authenticity and integrity of CloudExtend-provided files
CloudExtend's approach to NetSuite concurrency limitationsLearn how CloudExtend handles SuiteTalk concurrency issues in NetSuite
Learn how to find your NetSuite account numberCloudExtend login flows may ask for your NetSuite account number
How to Tell Which Browser Your CloudExtend Add-In UsesMicrosoft uses Internet Explorer, Edge, or your default browser to cache data. Learn how to determine your browser and clear cache
Working with 2FA, Admin, Full Access, and Highly Privileged RolesNetSuite 2019.1 and later: Full Access role deprecation & mandatory 2FA, what CloudExtend users need to know
FAQ: Add or Switch NetSuite Connections in ExtendInsights NetSuiteExtendInsights Netsuite | Learn how to add or switch connections
FAQ: Zoom in or out of the ExtendSync app in ExcelExtendInsights Apps| Resize your app for best display
Office Add-ins on Government Clouds (GCC High, DoD)Why ExtendSync and ExtendInsights are not supported in Office 365 Government environments
Troubleshooting: Can’t see the Get Add-Ins IconHow to enable the Get Add-Ins feature in Microsoft Office
Troubleshooting: Stuck at Authorizing your session pageHow to resolve login hangs, socket errors, and NetSuite token issues
Troubleshooting: CloudExtend Login Flow and SAML Single Sign OnHow to resolve common SAML SSO login issues
Unable to Log In to the CloudExtend Subscription PortalLearn how to troubleshoot access, permissions, and login issues at https://subscriptions.cloudextend.io
Invalid Login Attempt CloudExtend Single Sign OnLearn why SAML SSO may cause an "Invalid Login Attempt" when logging into CloudExtend
Resolve CloudExtend cannot continue this authorization flow errorLearn how to fix missing User Access Token permissions in NetSuite
NetSuite Login Issue When Using CloudExtend & Microsoft Edge LegacyFix CloudExtend login hangs during NetSuite 2FA verification
Troubleshooting: Need Admin ApprovalWhy you see this message when logging into CloudExtend
Troubleshooting: CloudExtend Apps icon is missingCloudExtend Apps icon has gone missing
Error: You are not authorized to perform thisExtendInsights Excel Apps | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login
Troubleshooting: Unable to log in to ExtendSync using my Microsoft accountExtendInsights | See list of errors when logging in with a Microsoft account and how to resolve them
Troubleshooting: Invalid Login Attempt Error Code 422Learn how to resolve Error Code 422
Troubleshooting: CEFI-E1119: Microsoft Profile Missing Email AddressLearn how to resolve CEFI-E1119 Error