This guide explains how Enterprise administrators can log in to the CloudExtend portal, add or remove admins, and assign or revoke ExtendInsights for Data Management licenses.
You can watch the video tutorial for a walkthrough, or follow the step-by-step instructions below.
📢 CloudExtend Admin Notice: New Subscription Portal
CloudExtend is transitioning to a new subscription management portal.
New and trial customers (as of Nov 3):
Use https://portal.cloudextend.app/
ExtendDocs configuration is only supported in the new subscription portal.Existing customers:
Continue using https://subscriptions.cloudextend.io/ for now.
Log In to the CloudExtend Portal
Log in using your Microsoft ID or Google account.
💡 This is typically the Microsoft 365 email address shared with your Customer Success Manager.
Manage Admin Users
We recommend having at least two administrators.
The primary admin (Super Admin) can add or remove other admins
Additional admins can manage licenses and user access
Add an Admin User
Go to Admin Users.
Enter the user’s email address.
Click Add Admin.
The new admin will appear in the list.
Remove an Admin User
Click the Delete (trash/bin) icon next to the admin you want to remove.
💡 Admin Email Requirements
Admin email must be a valid Microsoft 365, Microsoft ID, or Google account
If a user’s NetSuite email differs from their Microsoft/Google email, update the license email to match the Microsoft/Google login
Add ExtendInsights Licenses
Step 1: Open License Management
Click Manage Licenses.
Select Licenses.
Step 2: Assign Licenses to Users
Review your subscription details at the top of the page.
In the licensed users section, enter the user’s email address.
Click Add User.
Repeat for additional users as needed.
💡 Important Notes About User Login
User login is tied to their Microsoft or Google account, not directly to NetSuite
Users do not need to sign out to switch NetSuite roles or companies
NetSuite connections can be changed from the Menu → Connections without logging out
Removing Licensed Users
Step 1: Open Manage Licenses
Go to Manage Licenses.
Select Licenses.
Step 2: Remove the User
Click the Trash Bin icon next to the user you want to remove.
The license is immediately freed and can be reassigned to another user.
Best Practices for License Management
Maintain at least two admins for redundancy
Use Microsoft/Google emails consistently for licensing
Review licensed users periodically to ensure active usage
Remove licenses from inactive users to optimize allocation
Need Help?
If you run into issues managing licenses or users:
🔍 Visit the Help Center: https://www.cloudextend.io/support/
💬 Use the in-app chat (bottom-right of the support site)
✉️ Email cloudextend-support@celigo.com
📎 Include screenshots and the affected user’s email address when possible.