The “Don’t Show the Welcome Page” option in ExtendSync for Outlook lets users skip the welcome screen so the app immediately starts searching NetSuite for related records whenever it’s opened.
This feature helps you work faster, especially if you frequently save or associate emails with NetSuite records.
Explanation
If you use Microsoft 365, you already have access to task pane pinning, which keeps ExtendSync open as you move between emails.
We generally recommend pinning the app. It’s the quickest and most efficient way to keep ExtendSync active.
💡 Why Pin Instead of Skip
When pinned, the app stays loaded on-screen at all times. Even though skipping the welcome screen also saves time, pinning eliminates the need to relaunch the app entirely.
If You Don’t Have the Pin Option
If you’re using an older version of Outlook or you’re not a Microsoft 365 subscriber, you may not have task pane pinning available.
In that case, enabling “Don’t Show the Welcome Page” (also labeled Skip Welcome Screen) ensures that:
Each time you open ExtendSync, it automatically starts searching NetSuite for related records.
You no longer need to click Suggest Related Records manually every time.
Two Ways to Enable Skip Welcome Screen
Automatically skips the welcome screen and initiates a NetSuite record search each time the app loads.
Default: Off
When enabled: ExtendSync starts searching for matching records immediately.
Option 1 (Settings):
Go to Menu → Settings.
Toggle Skip Welcome Screen to ON.
Option 2 (Welcome Screen):
Select the checkbox Always show suggested related records when prompted on the welcome screen.
