Getting the error message "We are unable to detect CloudExtend SuiteApp on your account"? Learn why you see this error and how this can be resolved.


Error

We are unable to detect the CloudExtend SuiteApp on your account.
Please contact the NetSuite Administrator


Reason for Error

Users have installed the CloudExtend Gmail for NetSuite (NextGen) but the company NetSuite admin has not installed the relevant SuiteApp that adds support for the NextGen App.


Resolution

We recommend that our customers use the NextGen version of the app. This requires installation of a NetSuite SuiteApp to function properly. Ask your NetSuite Admin to install the SuiteApp. Once this is done, reload Gmail and you should be good to go.

Note, some customers may have elected to not upgrade to the NextGen version yet. If your company has not yet upgraded, you may install the legacy end user application here and continue to use it until it is deprecated (timing of deprecation has not yet been announced).

<Video here to follow>

Installing the SuiteApp (for NetSuite Admins)

Step 1: Hover to SuiteApps and right-click to open a new tab.

Step 2: On the search box, enter “Celigo CloudExtend Google Workspace” then press the application and click on Install.

👉 For full installation instructions, go to this article.

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