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Gmail for NetSuite NextGen
Gmail for NetSuite NextGen

CloudExtend Gmail for NetSuite integrates Gmail, Google Drive, and Calendar. This section contains articles relevant to all applications, covering setup, installation, and more.

100 articles
Overview: CloudExtend Gmail for NetSuite NextGenGmail NextGen | Overview video showing the functionality of the CloudExtend Gmail NextGen
Why We Built It: CloudExtend Gmail for NetSuite NextGenGmail NextGen | Get to know why we built this new application
What's New? CloudExtend Gmail for NetSuite NextGenGmail NextGen | Learn the difference between the NextGen and Legacy application
CloudExtend Gmail for NetSuite NextGen RoadmapGmail NextGen | Learn about what we're considering building, what we're building now, and what was recently released
Learn How To Get Support For CloudExtend Gmail for NetSuite NextGenGmail NextGen | Can't find what your are looking for? Learn how to get more support here

FAQs

Frequently asked questions for Cloudextnd Gmail for NetSuite

FAQ: Learn about email rollup so you can see all email activity at the parent levelGmail NextGen | Learn which child records will automatically roll up emails to parent records
FAQ: Gmail Subtab (Deprecated)Gmail NextGen | Understand why the Gmail subtab is being deprecated
FAQ: Determine the NetSuite connection you have for CloudExtend Gmail for NetSuite NextGenGmail NextGen | Know when you are connected to NetSuite Production or Test drive
FAQ: Change the theme of CloudExtend Gmail for NetSuite NextGenGmail NextGen | Look at the theme options you have when you are using CloudExtend Gmail for NetSuite NextGen
FAQ: Record types supported by CloudExtend Gmail for NetSuite NextGenGmail NextGen | See list of record types supported by CloudExtend Gmail for NetSuite NextGen
FAQ: Understand CloudExtend Gmail for NetSuite NextGen SettingsGmail NextGen | The settings section enables you to customize the CloudExtend settings
FAQ: How do I grant the ability to manage Celigo CloudExtend Licenses to a different role for Gmail NextGen?Gmail NextGen | Learn how to give access to Celigo License Manager to other roles
FAQ: Include Dependent Record Feature for Gmail NextGenGmail NextGen | Limit the number of dependent records pulled by CloudExtend
FAQ: How are labels generated when you save an email with Autopilot using Gmail NextGenGmail NextGen | Learn how labels are generated when emails are saved using Autopilot
FAQ: Include names in suggestions for Gmail NextGenGmail NextGen | Learn how include names in suggestion feature work
FAQ: How to Filter Email View in NetSuite for Gmail NextGenGmail NextGen | Customize view in NetSuite to filter synced emails
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via CloudExtend Gmail?Gmail NextGen | Excluding inactive NetSuite contacts from search
FAQ: Why Are Duplicates Created When An Email Is Attached To Records In NetSuite Using CloudExtend Gmail?Gmail NextGen | Learn why NetSuite may create a copy of your email on parent records
FAQ: Is the availability (available or busy) field synced between events?Gmail NextGen | The availability field is not synced
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?Gmail NextGen | Event reminders are not synced
FAQ: Event recurrence and exceptions in CloudExtend Google CalendarGmail NextGen | CloudExtend syncs exception based changes to Calendar events
FAQ: Which records do events get created in Google Calendar when synced to NetSuite?Gmail NextGen | This will give you the list of records that can be accommodated by Google Calendar sync
FAQ: Force update Gmail Chrome extensionGmail NextGen | Learn how to force an update to the CloudExtend Gmail Chrome extension
FAQ: What file types are supported for attachment sync by CloudExtend Gmail?Gmail NextGen | Supported file types by Gmail extension for attachment sync
FAQ: Steps to take if you change your Google Apps domainGmail NextGen | Learn how to keep using CloudExtend when your Google Workspace domain changes
FAQ: Enable rich text editing to ensure emails are formatted properly in NetSuiteGmail NextGen | Set rich text editing as default
FAQ: How Can I Tell Which Bundle Version Of CloudExtend Is Installed In NetSuite?Gmail NextGen | How to tell which Bundle version of CloudExtend is installed
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?Gmail NextGen | If you no longer subscribe to CloudExtend learn about the ramifications of removing the bundle
FAQ: How to assign Web Services permission to a role?Gmail NextGen | SOAP Web Services must be enabled for CloudExtend Google Workspace for NetSuite to function properly
FAQ: Which Editions of Google Workspace Do I Need To Use CloudExtend?Gmail NextGen | Editions of Google Workspace supported by CloudExtend Google Workspace for NetSuite

Troubleshooting

When using the app, you might encounter errors. We've provided articles to help you resolve them

Error: We are unable to detect CloudExtend SuiteApp on your accountGmail NextGen | Know what to do when you encounter the unable to detect CloudExtend SuiteApp error
Error: You are not authorized to perform thisGmail NextGen | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login
Error: Why am I receiving CEHE-00043 CustomerAccess DisabledError : Customer access is disabled. Contact your Admin to get your feature enabled, when trying to save an email to NetSuite?Gmail NextGen | Error CEHE-00043 in CloudExtend Gmail
Error: Attachment of Email(....) to record failed due to authorization token has expired. Please contact your Administrator To regrant the accessGmail NextGen | Attachment of Email(....) to record failed due to Authorization token has expired.
Troubleshooting: Calendar sync not workingGmail NextGen | Trying to use calendar feature but its not working? See troubleshooting steps
Troubleshooting: Gmail NextGen application not loadingGmail NextGen | Steps to resolve when you can only see the CloudExtend logo app is not loading when clicking on an email
Troubleshooting: Session time-out issue when trying to create a NetSuite ConnectionGmail NextGen | Learn how to troubleshoot session time-outs
Troubleshooting: CloudExtend NextGen Gmail Settings Getting Cleared Upon ExitGmail NextGen | How to avoid Chrome from clearing your app preferences in CloudExtend Gmail NextGen upon close
Troubleshooting: Google Drive stuck on loading folder structureGmail NextGen | Learn to troubleshoot if you see a persistent 'Loading file structure' when clicking attach from CloudExtend's Drive folder
Troubleshooting: How to check Google Calendar execution logsGmail NextGen | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteGmail NextGen | Learn how to reauthorize Google Calendar
Troubleshooting: Events continue to be synced with the previous time zone after changing NetSuite's time zone under preferencesGmail NextGen | Learn how to ensure your time zone settings are changed properly
Troubleshooting: Gmail appears in NetSuite as HTMLGmail NextGen | Learn how to resolve issue where email appears in NetSuite in full HTML
Troubleshooting: CloudExtend Gmail for NetSuite is disabledGmail NextGen | Learn how to re-enable your CloudExtend Gmail extension when permissions are changed
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?Gmail NextGen | This article will explain why users with custom roles run into errors when working with CloudExtend components
Troubleshooting: Learn how to upload Google Gmail console logsGmail NextGen | Learn how to obtain and send your console logs