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ExtendSync for Google NetSuite Edition
ExtendSync for Google NetSuite Edition

ExtendSync for Google integrates Gmail, Google Drive, and Calendar with NetSuite. This section contains articles relevant to all applications, covering setup, installation, and more.

104 articles
FAQs

Frequently asked questions for ExtendSync Google

FAQ: Learn about email rollup so you can see all email activity at the parent levelExtendSync Google | Learn which child records will automatically roll up emails to parent records
FAQ: Gmail Subtab (Deprecated)ExtendSync Google | Understand why the Gmail subtab is being deprecated
FAQ: Determine the NetSuite connection you have for ExtendSync GoogleExtendSync Google | Know when you are connected to NetSuite Production or Test drive
FAQ: Change the theme of ExtendSync for Google NetSuiteExtendSync Google | Look at the theme options you have when you are using ExtendSync Google
FAQ: Record types supported by ExtendSync for Google NetSuiteExtendSync Google | See list of record types supported by ExtendSync for Google NetSuite
FAQ: Understand ExtendSync for Google NetSuite SettingsExtendSync Google | The settings section enables you to customize the ExtendSync settings
FAQ: How do I grant the ability to manage ExtendSync Google Licenses to a different role for Gmail?ExtendSync Google | Learn how to give access to Celigo License Manager to other roles
FAQ: Include Dependent Record Feature for ExtendSync GoogleExtendSync Google | Limit the number of dependent records pulled by ExtendSync
FAQ: How are labels generated when you save an email with Autopilot using ExtendSync GoogleExtendSync Google | Learn how labels are generated when emails are saved using Autopilot
FAQ: Include names in suggestions for ExtendSync GoogleExtendSync Google | Learn how include names in suggestion feature work
FAQ: How to Filter Email View in NetSuite for ExtendSync Google stored emailsExtendSync Google | Customize view in NetSuite to filter synced emails
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via ExtendSync Google?ExtendSync Google | Excluding inactive NetSuite contacts from search
FAQ: Why Are Duplicates Created When An Email Is Attached To Records In NetSuite Using ExtendSync Google?ExtendSync Google | Learn why NetSuite may create a copy of your email on parent records
FAQ: Is the availability (available or busy) field synced between events?ExtendSync Google | The availability field is not synced
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?ExtendSync Google | Event reminders are not synced
FAQ: Event recurrence and exceptions in ExtendSync Google CalendarExtendSync Google | CloudExtend syncs exception based changes to Calendar events
FAQ: Which records do events get created in Google Calendar when synced to NetSuite?ExtendSync Google | This will give you the list of records that can be accommodated by Google Calendar sync
FAQ: Force update Gmail Chrome extensionExtendSync Google | Learn how to force an update to the ExtendSync Google Chrome extension
FAQ: What file types are supported for attachment sync by ExtendSync Google?ExtendSync Google | Supported file types by Gmail extension for attachment sync
FAQ: Steps to take if you change your Google Apps domainExtendSync Google | Learn how to keep using ExtendSync when your Google Workspace domain changes
FAQ: Enable rich text editing to ensure emails are formatted properly in NetSuiteExtendSync Google | Set rich text editing as default
FAQ: How Can I Tell Which Bundle Version Of CloudExtend Is Installed In NetSuite?ExtendSync Google | How to tell which Bundle version of CloudExtend is installed
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?ExtendSync Google | If you no longer subscribe to ExtendSync learn about the ramifications of removing the bundle
FAQ: How to assign Web Services permission to a role?ExtendSync Google | SOAP Web Services must be enabled for CloudExtend Google Workspace for NetSuite to function properly
FAQ: Which Editions of Google Workspace Do I Need To Use CloudExtend?ExtendSync Google | Editions of Google Workspace supported by ExtendSync Google
FAQ: View Logs related to your One Time and Autopilot AssociationsExtendSync Google | Check the logs for successful and failed associations using ExtendSync
Troubleshooting

When using the app, you might encounter errors. We've provided articles to help you resolve them

Error: We are unable to detect CloudExtend SuiteApp on your accountExtendSync Google | Know what to do when you encounter the unable to detect CloudExtend SuiteApp error
Error: You are not authorized to perform thisExtendSync Google | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login
Error: Why am I receiving CEHE-00043 CustomerAccess DisabledError : Customer access is disabled. Contact your Admin to get your feature enabled, when trying to save an email to NetSuite?ExtendSync Google | Error CEHE-00043 in ExtendSync Google
Error: Attachment of Email(....) to record failed due to authorization token has expired. Please contact your Administrator To regrant the accessExtendSync Google | Attachment of Email(....) to record failed due to Authorization token has expired
Troubleshooting: Calendar sync not workingExtendSync Google | Trying to use calendar feature but its not working? See troubleshooting steps
Troubleshooting: ExtendSync application not loadingExtendSync Google | Steps to resolve when you can only see the ExtendSync logo app is not loading when clicking on an email
Troubleshooting: Session time-out issue when trying to create a NetSuite ConnectionExtendSync Google | Learn how to troubleshoot session time-outs
Troubleshooting: ExtendSync Google Settings Getting Cleared Upon ExitExtendSync Google | How to avoid Chrome from clearing your app preferences in ExtendSync Google upon close
Troubleshooting: Google Drive stuck on loading folder structureExtendSync Google | What to do if you see a persistent Loading file structure when clicking attach from CloudExtend's Drive folder
Troubleshooting: How to check Google Calendar execution logsExtendSync Google | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteExtendSync Google | Learn how to reauthorize Google Calendar
Troubleshooting: Events continue to be synced with the previous time zone after changing NetSuite's time zone under preferencesExtendSync Google | Learn how to ensure your time zone settings are changed properly
Troubleshooting: Gmail appears in NetSuite as HTMLExtendSync Google | Learn how to resolve issue where email appears in NetSuite in full HTML
Troubleshooting: ExtendSync for Google NetSuite is disabledExtendSync Google | Learn how to re-enable your ExtendSync Google extension when permissions are changed
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?ExtendSync Google | This article will explain why users with custom roles run into errors when working with ExtendSync components
Troubleshooting: Learn how to upload ExtendSync Google console logsExtendSync Google | Learn how to obtain and send your console logs
Troubleshooting: Open with CloudExtend Icon in Gmail missingExtendSync Google | See guide on how to display Open with CloudExtend icon in Gmail
Troubleshooting: The "Attach file(s) folder(s)" button is not displaying on the Google Drive tab on any records in NetSuiteGmail NextGen | Learn about the permissions your Admin needs to enable for full CloudExtend Drive functionality